Research and Planning
To start any project, extensive research is needed. We researched best practices for tablet software, how users scan information, who uses this type of software, what their day looks like, why people would use the software, the Google Nest product line, and what type of information is most important for our users. With this information, we were able to identify our 4 main users: marketing departments, local employees, higher-ups in the company (directors), and the immersive experience design team. This then broke into a three tier system, resulting in 12 users total. We began creating storyboards, inspired by empathy maps, representing how our users would interact with our software, and what they did, felt, said, and thought while using it.
Initial workflows began developing, and we focused on three main happy flows: directors, local employee, and marketer. Each of the 12 users would have their own dashboard, automatically customized to that role. This allows the user to see relevant information for their daily tasks, while still having the option to edit their dashboard. Depending on what tier the user falls on, some information is restricted. For example, a Lowe's local employee is not able to see Nest's yearly sales.